About this webinar
383 Snapshots is a series of bite size webinar sessions delivered in 30 minutes and hosted by experts in product, design, engineering and strategy. We share insights into the tools, processes and techniques we use to help our clients solve problems with powerful products, alongside actionable insights into how you can cultivate a product mindset at your organisation.
This time, we're looking at our friction mapping process. It's a framework we use to map customer journeys, uncover points of anxiety, and ideate potential solutions to improve the customer experience. Hosted by our Head of Design, Karl Randay, this session will cover:
This webinar will be especially relevant for design and product teams who:
This is a pre-recorded webinar. To get instant access, please register your details above and you'll receive a unique link to your inbox to watch at your leisure.
We work with the bold and the brave to imagine solutions, define experiences and build great products that make life easier for your customers. We do this by putting technology to work in smart ways to make it easier for people to live brilliantly.
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