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AdaptivOps invites you to their event

How to Standardize Operations Across Departments: Enforcing Change without Change Management

About this event

Join Sarah Touzani, COO @Creditspring, & May Ong, Operations Consultant, for a 30 min. crash course on standardizing your operations across departments.

So many operations professionals understand the pain of trying to implement a process that works across all departments— only to have it not adopted by one. Challenges and priorities vary from department to department, and it is difficult to "make everyone happy".

During this session, Sarah and May will draw on their experience in operations both from a COO and Consultant lense to share best practices for overcoming the many challenges associated with inter-departmental change management. Attendees will walk away with new strategies to tackle these issues, and an understanding of how to prevent them altogether.

Attendees are encouraged to bring questions for the final 10 minutes of Q&A.

This event is suggested for professionals in all operations departments, and biztech looking to improve efficiency in their internal ops.


  • 10am-10:05am: Opening Remarks
  • 10:05am-10:20am: How to Standardize Operations Across Departments
  • 10:20am-10:30am: Q&A

Hosted by

  • Guest speaker
    Sarah Touzani COO @ CreditSpring

    After 7 years in Risk, Compliance and Audit functions in the Banking sector, Sarah's interest for fast paced environments led to an Operations role at Creditspring where they are trying to change the way credit and loans work for people.

  • Guest speaker
    May Ong Business Operations Consultant @ Hofy

    May is currently the BizOps Manager at Hofy - building out end-to-end systems and processes from the ground up. Previouse experiences include FinOps & RevOps Consultant at BCGDV and Isio (ex-KPMG division) as well as leading M&A integration projects at Telstra. May is passionate about scaling ope...


The cross-functional operations community

A cross-functional community for operations professionals. We believe that operators have the power to create monumental change within their organizations, and our mission is to empower them to do so by providing a space to collaborate, learn, and grow!