Better Together: How to Build a Winning Strategy for Modern BPO Management

Thinking of bringing on a BPO or struggling to manage the ones you’ve got? You’re not alone. There’s a lot to consider — from onboarding new partners to keeping an eye on performance and avoiding billing nightmares. This webinar will break down the entire BPO management process into simple, actionable steps. We’ll cover how to evaluate the right BPOs, streamline knowledge transfer, prevent overcharging, and ensure your BPOs are actually delivering on their promises.

You’ll walk away with tips from leaders who’ve been through the wringer and found what really works. Expect practical insights you can put into play immediately, plus a chance to ask your burning questions.

Our expert panel is here to:

• Help you take control of your BPO partnerships by sharing proven strategies that actually work.
• Provide real-world examples of what successful BPO management looks like — and what to avoid.
• Share BPO management solutions that give you the visibility you need to get it right.