Building a seamless support team: the intersection of people and AI, with Assembled and Salesforce

As customer expectations rise, so does the demand for fast, personalized, and efficient support. But how can you scale your team without compromising quality or burning out your agents? Leading teams are tackling this challenge with strategic AI.

In this session, we’ll explore:

• The evolving support landscape, where AI and humans collaborate seamlessly across every touchpoint.
• AI-driven workflows that enhance productivity, reduce resolution times, and ensure visibility across all channels.
• Workforce management (WFM) in tandem with Salesforce Service Cloud to maintain unified oversight and optimize support across chat, email, social, and beyond.
• Real life-solutions that cut through the jargon and noise in an AI-obsessed market.

Join us to learn how AI can scale your support operations, while maintaining transparency and operational excellence across every customer interaction.