How to win at customer support operations: 5 tips for support operations leaders

After working with hundreds of support leaders across industries, the Assembled team has learned a thing or two about what it takes to keep customer support operating at peak condition. In this webinar, you’ll hear from Sam Dehart, Assembled’s Product Community Manager, who will share the five highest-impact things you can do to bring your support ops to the next level. Her deep experience in workforce management and support operations mean she’ll be sharing no-nonsense advice based on real-world support experiences.

You’ll learn:

• How to grow your career as a support operations professional
• How to think about the relationship between schedule adherence and capacity planning
• Why understanding data is the key to the boardroom
• How to leverage AI and technology to meet your goals

Following the presentation, Sam will be answering audience questions so come prepared for an educational and interactive session!