The buyer’s guide to AI in support: Building the case, proving the value

AI is everywhere in support right now — but how do you cut through the hype and make smart, strategic decisions for your team? Join Assembled AI product expert Brian Yeh as he breaks down what it really takes to implement AI successfully in customer support.

He’ll cover everything you need to be an informed buyer, from structuring a proof of concept to negotiating a pricing model that scales with your needs. Plus, he’ll showcase a live demo of Assembled Assist in action, so you can see firsthand how top support teams are using AI to automate up to 50% of cases and reduce escalations by 20%.

In this webinar, you’ll learn:

• How to build a rock-solid AI foundation: Set your team up for success by optimizing your knowledge base, workflows, and internal processes before automation.
• What to look for in AI pricing: Avoid hidden costs and lock in a model that delivers long-term ROI.
• How to structure a proof of concept: Test AI in a way that actually proves its value and earns buy-in from leadership.
• The must-haves for your RFP: Know the right questions to ask (and red flags to watch for) when evaluating vendors.

Don’t miss this chance to get your AI questions answered and walk away with a clear, strategic roadmap for implementing AI in your support operations.