What’s next for support ops? Insights, advice, and strategies for 2025.

Join Assembled’s Head of Product, Olivia Teich, for a webinar unpacking key insights from our State of Support Ops in 2025 report. We’ll explore the priorities driving support leaders this year, the challenges keeping them up at night, and how teams can navigate the new hybrid workforce — where in-house, outsourced, and AI agents come together to deliver standout support at scale.

Topics we’ll get into include:

• Scaling support without sacrificing quality: how to grow while keeping customer experiences front and center
• The evolving role of AI in support: real-world strategies to tackle customer skepticism and make AI work for your team
• Workforce management in 2025: ditch the spreadsheets, break down silos, and focus on smarter forecasting and collaboration

All registrants will get a copy of the report and a recording of the webinar — but we’d love to see you live! Join us to ask Olivia your questions and take part in the conversation.