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Guest Communications to handle Covid-19 - [Session 6] Earning from personalised messages

About this webinar

In order to help you with guest communications over the coming months and to provide you web visitors with the most relevant information, we are making our Web Messenger for free until 30th June 2020. Find out more, sign up and get started with the tool, and subscribe to our webinar series to put a new communications plan into action.

Join us weekly for 20-minute webinars to learn how to optimise Bookboost Web Messenger, and how to prepare your team and hotel to deliver digital guest communications and services

Session 6 - Earning from personalised messages

How one hotel has gained from proactive marketing through direct messaging

In this session we will speak to a hotelier that has implemented personalised direct marketing using messaging apps. We will look at the techniques they use and the results they have achieved, providing you with tips to set this up for your hotel. 


Session 1 - Responding to guests effectively during Covid-19

How to handle the crisis and be available 24/7 to your website visitors.

In this session we will show you how to set up quick replies with the right Covid-19 messages for your hotel. We will show you how to use the unified inbox to reply to guests and build your library of pre-set answers.


Session 2 - Tips and tricks to Web Messenger

How to set up automated guest communications

In this session we will show you how to set up the chatbot with conversation flows. We will look at some of the features often overlooked that will make guest communications more efficient and much less time intensive for your team. 


Session 3 - Employing Web Messenger: Case Study

How hotels are using a web chat bot

In this session we speak to a hotel that is using Web Messenger within its communications. Find out how they use it to bring efficiencies to their hotel and deliver an improved experience for guests


Session 4- A look at the new guest journey

How to meet guest expectations in communications

In this session we will look at the stages of the guest journey lifecycle and how hotels can manage enquiries more effectively. We’ll look at how to prepare your team and the role they play in delivering an enhanced experience to guests, as well as commercial opportunities for your hotel. 


Session 5 - Preparing for market rebound

How to set up Bookboost now for when guests return to the hotel 

In this session we will look at the importance of SMS/direct messaging and how to proactively reach out to guests. We will show you functionality that is available to segment guests, and broadcast personalised messages. 


Ongoing training and support

The Bookboost team continues to develop training and product resources within the user platform of the Bookboost guest messaging platform.

Access the videos, guides and FAQs with any initial queries on how to optimise the tool, should you require any further support or advice please contact: info@bookboost.io

Hosted by

  • Team member
    Daan De Bruijn Co-founder & CEO of Bookboost @ Bookboost Guest Messaging

Bookboost Guest Messaging

Increase guest engagement and boost revenue for hotels with direct messaging.