Diversification in Payments: Risks and Opportunities for Retailers

Over the past year, retailers have had to make rapid adaptions in response to the accelerated shift to digital and online. Most have had to implement or speed up a raft of new online shopping tools and checkout options, driven by changing need and demand. The upsurge in e-commerce comes at a time when new measures to tackle online fraud also begin to take hold.

Customers expect convenience, security and flexibility when making online purchases. If they don’t get it, they’ll often take their custom elsewhere. This means the online payment options retailers offer customers can now be the difference between success and failure.

We’ve teamed up with Trustly, a leading Open Banking Payments provider that offers instant account to account payments, to help unpick the challenges and opportunities now facing retailers. We’ll offer guidance based on a fresh survey among 10 000 consumers and 1 000 merchants together with practical advice on how to reduce friction at the online checkout, enhance your payment functionality and maximise opportunities for growth while ensuring full compliance. 

Key Takeaways:

• Hear about changes and trends in the payments market – based on Trustly’s global research of 10k+ consumers and 1k+ merchants across 10 different countries
• Find out about the consumer behaviour and preference around different payment options
• Understand what new measures to combat fraud could mean for your payment processes – and how to minimise disruption
• Find out what you can do to improve your customer experience
• Apply the learnings to improve your bottom line