About this event
Over the past year, retailers have had to make rapid adaptions in response to the accelerated shift to digital and online. Most have had to implement or speed up a raft of new online shopping tools and checkout options, driven by changing need and demand. The upsurge in e-commerce comes at a time when new measures to tackle online fraud also begin to take hold.
Customers expect convenience, security and flexibility when making online purchases. If they don’t get it, they’ll often take their custom elsewhere. This means the online payment options retailers offer customers can now be the difference between success and failure.
We’ve teamed up with Trustly, a leading Open Banking Payments provider that offers instant account to account payments, to help unpick the challenges and opportunities now facing retailers. We’ll offer guidance based on a fresh survey among 10 000 consumers and 1 000 merchants together with practical advice on how to reduce friction at the online checkout, enhance your payment functionality and maximise opportunities for growth while ensuring full compliance.
Key Takeaways:
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Andrew is the Head of Payments for the British Retail Consortium. He coordinates industry engagement with Government, regulators and providers on matters relating to retail payments and consumer credit, and acts as a spokesperson for the industry. He has led the industry response to the IFR, PSD2 and domestic initiatives, including the Payments Strategy.
Ciaran is the VP of Partnerships, having joined Trustly as Head of Commercial Strategy in 2016. His team is responsible for Trustly’s relationships with Payment Services Provides, Platforms and other technical integrators. Alongside this, he has been involved in Open Banking in the UK.
The go-to trade association for all UK retailers, promoting the story of retail, shaping debates and influencing the issues that matter to the industry.
BRC membership is open to UK retailers, retail-related trade associations and companies who provide services to the retail sector.