About this event
The role of the store and employee has changed forever. With the rise of digital, the impact of COVID-19 on footfall, and the changing nature of customer experience, the role of the retail employee has different demands and skills.
Join our upcoming free webinar with experts from PVH, the BRC and StoreForce for a deep look into how retail operations need to be managed in response to these changing conditions. We’ll be considering how changes in customer behaviour are impacting the in-store role, the types of technology that can improve in-store operations, new skills your workers need to learn, and how you can get the best performance out of your store and store workers.
In the webinar we’ll be joined by Kyle Monk, Director of Analytics and Insight, Chris Noble from StoreForce and Robert Newstead from PVH, who look after major brands like Tommy Hilfiger and Calvin Klein, to understand how some leading retailers are approaching the problem.
In the webinar you will:
As a Director of StoreForce, Chris knows that making data-driven decisions is key to employee engagement, generating sales and increasing efficiency. In the last 20 years, Chris has worked exclusively with Specialty Retailers across Europe and the Middle East.
Kyle Monk has over 10 years of retail industry experience and leads the team of BRC experts who report on industry trends and act as the benchmark for UK retail. The team produces a regular drumbeat of in-depth analysis on fast moving market developments and longer term structural trends.
Robert works with store teams to deliver best in class digital transformation, retail operation and risk management projects. He brings a wealth of knowledge, having worked in global retail for over two decades and knows the importance of the physical stores effect on an omni-channel enterprise.
The go-to trade association for all UK retailers, promoting the story of retail, shaping debates and influencing the issues that matter to the industry.
BRC membership is open to UK retailers, retail-related trade associations and companies who provide services to the retail sector.
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