Responsible lending and affordability – is it time to rethink your strategy?

With the increased regulatory focus, retailers need to ensure that they are offering their customers more affordable payment options, greater choice, and flexibility all while making sure they are responsible lenders. But how do we as retailers make sure that customers can afford their purchases, and thereby create a positive, sustainable relationship?

With consumer behaviours rapidly changing, including the shift to online and expectations around affordable payment options, these questions are more critical than ever.

In our upcoming webinar, with experts from Barclays Partner Finance, you’ll get the latest insights and expert views on the benefits of offering retail finance, as well as discussing the need for ‘positive’ moments of frictions in the payment process, to help ensure you are making responsible lending decisions.

In the session you’ll learn:

·        The latest insights in consumer behaviour

·        What it means to be a responsible lender

·        The importance of ‘positive friction’ in creating a good customer experience

·        And finally, why it’s important to put the customer first.