About this event
In the fast-paced world of online retail, customer returns have become a significant challenge, often eroding profit margins, and inflating operational costs.
This webinar will explore the hidden costs of returns and provide actionable strategies to manage them effectively. We will delve into industry norms, examining common return policies and their impact on customer loyalty and profitability.
Attendees will learn best practices for processes and data analytics to optimise returns, streamline operations, reduce the volume of goods being sent back and balance customer satisfaction with operational efficiency. This session is essential for retailers seeking to enhance profitability, while maintaining a competitive edge in e-commerce.
Hosted by
The go-to trade association for all UK retailers, promoting the story of retail, shaping debates and influencing the issues that matter to the industry.
BRC membership is open to UK retailers, retail-related trade associations and companies who provide services to the retail sector.