About this event
Over the last 3 years, we have imagined what the future consumer could look like and what it means for businesses today. The COVID-19 crisis has accelerated these changes leaving a lasting impact on how they shop, what they buy and how they consume everything from products, media to social experiences.
Companies urgently need to anticipate what kind of consumer is emerging, so they can make it through the current crisis and build the capabilities to remain relevant in the future.
Join our Partners EY, who will present their latest insights on the changing consumer, along with our Director of Insights Kyle Monk as they discuss current behaviours, sentiment, and intent. What does the new normal look like for the UK consumer and how do we predict their changing expectations in the future?
Kyle Monk has over 10 years of retail industry experience and leads the team of BRC experts who report on industry trends and act as the benchmark for UK retail. The team produces a regular drumbeat of in-depth analysis on fast moving market developments and longer term structural trends.
Silvia is the Retail Lead at EY UK&I. Silvia has extensive experience in developing growth strategies, designing and implementing operating models and leading technology-enabled business transformation programs.
Ray is a Director in EY Parthenon’s Consumer Products & Retail practice. Ray has extensive experience in working with clients to develop growth strategies, identify how to create fuel for that growth and pivot their business and operating models to meet the needs of the evolving consumer.
The go-to trade association for all UK retailers, promoting the story of retail, shaping debates and influencing the issues that matter to the industry.
BRC membership is open to UK retailers, retail-related trade associations and companies who provide services to the retail sector.
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