Adding AI Into Your CX: A How-To Session to Reduce Agent Burnout

Did you know that 81% of contact center executives are investing in agent-enabling AI this year? And it makes sense why: Customer expectations have skyrocketed, budgets are squeezed tight, and most of your agents have at least one foot out of the revolving door that is your contact center.  

But AI can help.  

By adding the right AI tools, you can delegate simple tasks to automation, leaving agents to use their skills more effectively and efficiently on complex issues. Then, you can use tools, like AI-driven call summaries, key topic detection, and sentiment analysis for targeted coaching and training sessions.  

So, how do you get started? Join us for a webinar with former Forrester analyst and current VP of Marketing at Broadvoice, Malachi Threadgill. He'll walk you through the steps to take to make life easier for your agents (and customers).   

In this session, you’ll learn:  

• How AI is impacting the mid-market  
• Actionable strategies you can use to put AI into your CX  
• Where AI is trending and how you can adapt (without breaking the bank or busting your team)