About this event
Your dashboards are full. Your inbox is stacked with reports. But your agents are still flying blind, and your execs are asking for “just one more metric.”
Sound painfully familiar?
In the latest installment of our Buzzword Bingo series, we’re tackling one of the most overused (and undervalued) terms in CX: analytics. We’ll break down how to make your data actually useful (instead of just colorful), so you can connect insights to outcomes, not just KPIs to PowerPoint slides.
This session is built for leaders who are ready to stop chasing numbers and start solving problems.
In this session, you’ll learn:
- How to identify the right KPIs for your team, your tech, and your goals
- What insight-to-action looks like inside a modern contact center platform
- How to spot the data that’s driving action, and how to ignore the noise
- The key to turning dashboards into decisions for supervisors and execs alike
Hosted by
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Guest speaker
Scott McCollum Director, Product Marketing Marketing @ BroadvoiceSM G
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Guest speaker
Tammy Collier Account Executive, Strategic Sales @ Broadvoice - GoContactG
Broadvoice GoContact
A Single, Secure Solution for Your Entire CXBroadvoice | GoContact simplifies communications for mid-market businesses with cutting-edge, customer-centric cloud-based UCaaS and CCaaS solutions, enabling seamless, personalized CX across digital channels at every touchpoint.
