CX Webinar Series - Decoding AI in the CX: What Artificial Intelligence Actually Means for Your Contact Center

Introducing our CX Webinar Series: Behind the Buzzword Bingo

A webinar series breaking down today’s most-hyped CX and contact center technologies into real-life, actionable takeaways.

In this first episode, we're featuring Artificial Intelligence.

Artificial intelligence. Everyone’s talking about it, but no one’s really saying anything helpful. If you’re still wondering whether AI is just a fancy new label for your old IVR, this session is for you.

In the first episode of our Behind the Buzzword Bingo series, we’re breaking down what AI actually is (and what it’s not) in the contact center. And, more importantly, what it can do for your operations.

Whether you’re leading a team, running IT, or helping to modernize a center’s tech stack, this isn’t your typical AI session. We’ll skip the fluff, and stick to clear, practical insights into how AI can help your center work smarter, not harder.

In this session, you’ll learn:

• What’s the difference between “just automation” and real AI
• Use cases that actually move the needle on CSAT, FCR, and call volume
• How to know if your center is ready (and what to do if it’s not)

Who Should Attend

Contact center managers, IT directors, operations leaders, channel partner agents, and anyone helping guide the next step in your company’s CX tech journey.