How to Setup a High-Performance Helpdesk That’ll Delight Your Patients

Adults in the U.S. spend the equivalent of an entire workday — 8 hours — every month coordinating care for themselves and their families, according to the AAPA. And 56% say they wait more than a week for an appointment. Moreover, 68% of people say they’re more likely to choose a medical provider who lets them book, change, or cancel appointments online. 

Patient expectations are higher than ever. So how do you meet them? 

Join us as Broadvoice’s Chief Technology Officer, Joao Camarate, walks through best practices, innovative technologies, and practical strategies for ensuring your helpdesk meets (and exceeds) patient expectations. Whether you’re upgrading your current system or starting from scratch, this session will prepare you with the knowledge and tools to create a helpdesk that genuinely delights your patients.  

In this webinar, you’ll learn:  

• The core components of a high-performance helpdesk 
• What technologies are non-negotiable to enhance patient interactions and support  
• The steps to take to train your team on the technology  
• How to measure, then optimize, your help desk performance