About this event
Increasingly, consumers are reading reviews of products or services before purchasing them, making them an important sales driver or barrier. Millions of customer reviews are generated every day, and they can all be accessed for free to understand your customers and benchmark against the competition.
In this free webinar, we will demonstrate how to analyze the reviews from Amazon, Google Maps, Play Store, Trustpilot, Yelp, etc. using Caplena. We will provide a hands-on-tutorial on the entire process from getting the reviews into Caplena with it's easy to use integrations, to the automated text analysis and interactive dashboards. All your questions about languages, differences between review platforms, synchronization and much more will be answered by our experts!
The webinar will be moderated by André Seelmann, Customer Succes Manager at Caplena, over fifteen years of experience conducting customer research, and Pascal de Buren, CEO and Founder of Caplena. We’d be happy to have you join us ;)
The walk-through will take about 25 minutes followed by a 20 minute Q&A to answer all the questions you may have.
Building great software products is my passion. I'm an experienced machine-learning engineer working on natural language processing and computer vision. Ask me anything technical and non-technical about Caplena and AI in general :)
AI powered coding of verbatims: Automatic detection of topics & sentiment from free text for more than 100 languages. Analyze your customer feedback, online reviews, social media data or employee feedback.
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