Best Practices for Successful Last Mile Delivery in Retail Sector

COVID-19 pandemic has had a profound impact on retail and consumer behaviour. eCommerce, which was considered as something which will grow in the future, has doubled or tripled in just two months. It is gaining new users and is also forcing retailers to adapt their processes in order to survive.

Experts believe that this is now the new reality of commerce – online shopping studies indicate that over half of the consumers will not return to the same level of interaction with physical stores as it was before the crisis. This will affect not only giant fashion or general merchandise retailers but also for groceries, SME’s and logistics companies. Everyone needs a new strategy for how to maintain customer loyalty and offer great service from customer relationship to handing over the parcel.

On May 14th, Indrek Oolup, Cleveron’s Founder and Head of Business Development, will share his knowledge and experiences on how retailers have reacted and acted in order to survive in this crisis and come out as winners.

You will learn about the global trends in general merchandise and grocery last mile delivery

1. What steps should be considered to survive the crisis and prepare for the post-pandemic world?
2. How to maintain fast and convenient delivery in times where fulfilment and delivery services are overburdened?
3. How various services such as curbside and doorside pickup, in-store click and collect, robotics in parking lots and AI in customer journey help to avoid or reduce human contact?
4. How to maintain low public footprint in times where single use face masks and disposable gloves have become part of our daily lives?

Join our webinar to learn how others have achieved success. You also have the opportunity to participate in the Q&A.

Sign up to secure your spot.