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Nigel Bannister is Head of Partnerships at Consio, the AI phone platform built for ecommerce and Shopify brands. He works with technology partners, agencies, and ecommerce teams to help brands turn phone calls, AI voice agents, SMS follow-ups, and proactive outreach into a measurable revenue channel. At Consio, Nigel helps brands scale more personal customer conversations across abandoned carts, VIP outreach, product guidance, and support moments while tracking the impact on conversions and attributed revenue.
I am a Customer Success Manager at TalentPop, where we staff and manage dedicated CX teams for more than 500 fast-growing ecommerce brands. I work with brands on the operational side of support: sizing teams for peak season, onboarding agents before the spike rather than during it, and making sure customer service runs as a profit center instead of a cost line. For BFCM, that means helping brands plan the coverage their real volume actually calls for, and turn everyday support conversations into revenue.
Consio helps ecommerce brands deploy customer-facing AI agents that resolve issues with the right tone, brand voice, and escalation paths, across voice and messaging.
