About this event
Ecommerce CX teams need more than drafted replies. They need AI agents that can actually help resolve support workflows, escalate when needed, and keep conversations moving 24/7.
Join Richpanel and Consio for a live demo of an AI-first CX stack built for ecommerce and DTC brands.
In this practical session, we’ll show how Richpanel and Consio work together across the full customer support lifecycle, from first contact to resolution, escalation, and follow-up.
You’ll see:
This is not a generic AI panel or theory session. It’s a demo-heavy webinar built for CX leaders, support managers, support ops teams, and ecommerce operators who want to see what AI support looks like when it actually works.
Hosted by
Nigel Bannister is Head of Partnerships at Consio, the AI phone platform built for ecommerce and Shopify brands. He works with technology partners, agencies, and ecommerce teams to help brands turn phone calls, AI voice agents, SMS follow-ups, and proactive outreach into a measurable revenue channel. At Consio, Nigel helps brands scale more personal customer conversations across abandoned carts, VIP outreach, product guidance, and support moments while tracking the impact on conversions and attributed revenue.
Consio helps ecommerce brands deploy customer-facing AI agents that resolve issues with the right tone, brand voice, and escalation paths, across voice and messaging.
