About this event
AI agents can now improve your ads, answer your customers, pick up the phone, bring buyers back and grow repeat revenue.
Most Shopify brands still adopt them one tool at a time. In this live session, Gorgias, Triple Whale, CreateCX, PostPilot, Retention For Brands and Consio show how each agent works, where it creates the most value, and how they fit together across the business.
You'll learn how to:
- Use AI to improve creative and ad performance
- Keep every AI conversation on brand
- Resolve support tickets and phone calls with AI agents, with clear escalation to humans
- Grow repeat purchases with AI across email, SMS and lifecycle flows
- Reactivate customers outside the inbox with direct mail, phone and SMS
- Measure the impact of AI on efficiency, conversion and revenue
Each partner shares one practical workflow and real results, followed by live Q&A.
Built for Shopify brand founders, ecommerce operators, CX leaders, growth and retention teams.
Hosted by
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External speaker
Jordan O'Connor Co-Founder @ Retention For BrandsE
Jordan O'Connor is the Co-Founder of Retention For Brands, helping ecommerce businesses increase repeat purchases and customer lifetime value through email, SMS, and lifecycle marketing. He focuses on building data-driven retention strategies that turn first-time buyers into loyal, long-term customers.
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External speaker
Ben Walter Head of Partnerships @ PostPilotE
Ben Walter is Head of Partnerships at PostPilot, helping ecommerce brands unlock new growth opportunities through data-driven direct mail. He works closely with technology and agency partners to connect direct mail with existing retention strategies, drive repeat purchases, and re-engage high-value customers.
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External speaker
Sarah Kang Senior Technology Partnership Manager @ GorgiasE
Sarah Kang is Senior Technology Partnership Manager at Gorgias, where she works with ecommerce technology partners to help brands improve their customer support experience. She focuses on building strong technology partnerships and helping Shopify businesses deliver more efficient, personalized customer service through connected tools and AI-powered support.
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External speaker
Leeor Cohen Founder & CEO @ CreateCXE
Leeor Cohen is the Founder and CEO of CreateCX, a customer experience consultancy helping ecommerce brands build exceptional customer support operations. With extensive experience in CX strategy, team management, and technology implementation, he helps brands design scalable processes and AI-powered customer interactions that remain authentic to their brand voice.
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Team member
Nigel Bannister Head of Partnerships @ ConsioT
Nigel Bannister is Head of Partnerships at Consio, the AI phone platform built for ecommerce and Shopify brands. He works with technology partners, agencies, and ecommerce teams to help brands turn phone calls, AI voice agents, SMS follow-ups, and proactive outreach into a measurable revenue channel. At Consio, Nigel helps brands scale more personal customer conversations across abandoned carts, VIP outreach, product guidance, and support moments while tracking the impact on conversions and attributed revenue.
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External speaker
Tamanna Bawa Tech Partner Manager @ Triple WhaleE
Tamanna is a Tech Partner Manager at Triple Whale, where she develops strategic technology partnerships that help eCommerce brands grow. With over 3 years in eCommerce and 10+ years in events and marketing, she brings deep expertise in creating impactful solutions and scalable growth strategies.
Consio
Turn your conversations into commerceConsio helps ecommerce brands deploy customer-facing AI agents that resolve issues with the right tone, brand voice, and escalation paths, across voice and messaging.
