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C1Conversations: Modernizing your Contact Center Operations while leveraging Google CCAI

About this event

Do you need help keeping agents and maintaining customer satisfaction?

Are you experiencing any of the following?

q Agent staffing and skillset shortage

q High Agent Turnover

q Difficulty in using digital channel access for your customers

q Automating tasks/transactions

q Rising Cost to hire Agents

q Applications and systems are with numerous vendors in scattered places

q Difficulty understanding the business impact of new technology integrations

This webinar will help you resolve these struggles.

We will explore how you can improve agent retention and customer satisfaction by leveraging the Contact Center solutions you know and love.There is no need to rip or replace current Contact Center investments and accrued knowledge.

Proven solutions allow you to maximize Agent Skills and Staffing while lowering costs by as much as 50%.

Learn the benefits of AI automation integrated with every channel. Empower your agents to solve customer problems by leveraging the integrations for real-time knowledge of customer needs including their intents, most recent interactions, satisfaction levels, and more.

You can have true omnichannel access, unified with your voice calls, fully integrated with a single agent interface, and analytics to understand and drive business impacts.

Maximize Google Cloud investments you have made. Learn how our partnership with Google Cloud helps our clients succeed with Cloud Automation Transformation that provides incredible ROI.

Visit C1Conversations

Hosted by

  • Guest speaker
    Kathy Sobus Go To Market, Collaboration @ ConvergeOne

    As the Senior Director of Collaboration Go-To-Market Strategy, Kathy Sobus leads more than 150 professionals with a rich heritage in collaboration technologies and drives strategic partnerships with key vendors and providers. Her expertise within the collaboration space ensures that ConvergeOne can deliver a full portfolio of offers, products, and services to its clients.

  • Guest speaker
    David Garlich Client Partner, C1Conversations @ ConvergeOne

    David has more than 30 years of Contact Center industry experience successfully leading teams in sales, support, and operations. He has been with ConvergeOne for 17+ years as a Director of Sales, Regional VP and now leading the Go to Market Sales initiatives for their C1Conversations Platform. Garlich holds a Bachelor of Science degree in Business from the University of Colorado.

  • Guest speaker
    Phillip Yeich Senior Director of Product Management @ ConvergeOne

    As a senior member of the ConvergeOne CTO’s team, Phillip Yeich leads the strategic and tactical development of emerging technologies to ensure profitability and market relativeness as economic dynamics continue to change and evolve. He leads SaaS development efforts involving the use of multi-experience channels, AI/ML, Automated Speech Recognition (ASR), Text to Speech (TTS), Natural Language Processing, and Understanding.


We help great companies solve big challenges.

C1 is an award-winning, nationwide IT services engineering firm specializing in solutions that are open, scalable, and drive greater productivity and competitiveness for our clients.