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About this event
In the Utility industry, meeting customer demands for personalized and efficient service is crucial. Timing of customer responses is regulated for some issues, making it also a compliance requirement.
Artificial Intelligence (AI) offers significant benefits to achieve this, ensuring compliance, reliability, 24/7 automated support options and redundancy in the contact center and overall customer experience. These advantages include reduced wait times, improved accuracy, increased customer satisfaction, and enhanced compliance. Join Dan Burgin, David Garlich, and Kathy Sobus to explore how leveraging AI technologies can enhance your business securely and compliantly.
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As Senior Director of the Artificial Intelligence (AI) Omni-Experience Practice for ConvergeOne, Dan leads a team that designs, builds, manages, and iterates virtual agent technologies that orchestrates optimal human agent experiences on C1’s innovative intellectual property platform, called C1Conversations™. Dan’s team builds innovative customer and agent experiences within the C1Conversations platform that drives higher customer satisfaction while delivering positive business outcomes (e.g., reduced cost-per-contact by 30% - 50%) for C1Conversations IVA clients.
As the Senior Director of Go-To-Market Strategy, Kathy Sobus leads a team of professionals with a rich heritage in collaboration, security, and infrastructure technologies and marketing to drive vendor relationships and strategic focus with ConvergeOne’s products and services to the marketplace. Her expertise in working with large corporate clients coupled with thought leadership ensures ConvergeOne can deliver a full portfolio of offers, products, and services to its clients.
David has more than 30 years of Contact Center industry experience successfully leading teams in sales, support, and operations. He has been with ConvergeOne for 17+ years as a Director of Sales, Regional VP and now leading the Go to Market Sales initiatives for their C1Conversations Platform. Garlich holds a Bachelor of Science degree in Business from the University of Colorado.
C1 is an award-winning, nationwide IT services engineering firm specializing in solutions that are open, scalable, and drive greater productivity and competitiveness for our clients.
