About this event
Discover how to bridge the gaps between your store teams and HQ to drive real business value.
Join former John Lewis Customer Experience Director, Peter Cross to learn how to leverage the power of your store team to drive action and results, featuring special guest Jo Causon, CEO of Institute of Customer Service.
Both will share their personal experience from their combined 40 years in the industry - one not to miss.
📅 Date: 25th November 2021
⏰ Time: 3 pm (GMT) / 4pm (CET)
Attend this webinar to:
- Discover what your store team really think of your head office.
- Discover the current issues in the retail industry that are widening the gaps between store teams and HQ and how to close them.
- Featuring real insight from front-line staff.
Who will benefit from attending:
- Head of Retail Operations
- C-level
- Retail Directors
- Customer Experience Directors
- Marketing Directors
- Store leadership teams
Hosted by
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Guest speaker
Peter CrossG
Peter Cross, is the Former Customer Experience Director for the John Lewis Partnership and Waitrose, and is well-known in the industry for a frank view and bold ambition.
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Guest speaker
Sebastien Riolo Head of Success (UK) @ CritizrG
Seb is all about Customer experience and Customer satisfaction - he applies this in everything he does! As a certified Project Management professional with 15 years of experience, he truly understands how to successfully manage stakeholders in multi-facetted retail businesses.
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Guest speaker
Jo Causon CEO @ The Institute of Customer ServiceG
Jo joined The Institute of Customer Service as its CEO in 2009. She has a wealth of experience from the commercial sector, enabling her to put customer service at the heart of the Boardroom agenda.
Goodays (Ex-Critizr)
Goodays provides you with the solution to engage, understand and build loyalty with your local customers.
The platform is used in 36 countries by more than 150 of Europe’s biggest companies across 20 different sectors, including retail, banking, travel, entertainment and hospitality.
