Customer Experience Foundation invites you to their event
About this event
Welcome to our CX Webinar for the Customer Experience Foundation.
The topic of discussion will be: How do we care for the customers left behind in the digital revolution?
Event Overview:
With digital CX support increasingly enriched with AI becoming the primary customer engagement mechanism, how do organisations care for customers who aren’t, or won’t digitally engage? Customers who are often vulnerable, sometimes with a distrust of technology, or have limited knowledge and access
Additionally, it's not just customers who need support with changing technology. Colleagues who are not familiar with the new technology and processes also require assistance. We will explore the strategies and tactics that can be used to support both these customers and the front-line CX colleagues who are interacting with an ever-increasing percentage of customers with complex needs.
Bringing evidence from front-line CX operations shows this group is not small and is driving higher contact volume. This segment should not be overlooked for both moral and economic reasons.
Register today to hear from experts on how methods can be implemented to support interacting with an ever-increasing percentage of customers with complex needs due to fast-changing technology!
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