Customer Experience Foundation invites you to their event
About this event
Welcome to our CX Webinar for the Customer Experience Foundation.
The topic of discussion will be: Is Your VOC Programme Fit for Purpose? Learn how to best listen to your customers.
Event Overview:
The expectation placed on brands to deliver exceptional experiences continues to grow. Customer standards are high and if you’re not meeting them, technology today and no shortage of options makes it easy for consumers to switch. The key to exceeding expectations is an optimised voice of the customer (VOC) programme. Is yours fit for purpose?
During this webinar, we'll share a 20-point best practice blueprint with you, along with stories from leaders in their verticals who have built world-class VOC ecosystems. This webinar will open your eyes to gaps in your feedback management method and leave you inspired to improve.
Register today to join us on Tuesday 17th September.
Hosted by
Stefanie has over 15 years of experience in the CX industry and is currently responsible for the Voice of the Customer at Fastly. She has supported multiple Fortune 500 companies throughout her career by leading and consulting on strategies to reduce churn and drive revenue for the organizations.
Jackie leads the vision and strategy of Concentrix Voice of the Customer solutions to ensure clients continue to drive positive financial outcomes using customer feedback. She has over 15 years of experience in designing, implementing and supporting VOC programs for Fortune 500 companies.
Tammy leads the delivery of Concentrix Voice of the Customer solutions in the EMEA region. Tammy has 20 plus years of experience of customer service operations, continuous improvement and CX strategy.
We are run by practitioners, our aim is to learn, understand, share, and promote best practice across all areas of Customer Experience.
