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Leverage post-purchase experience to improve customer support and customer loyalty
As unfair as it sounds, customer satisfaction and customer loyalty rely on your delivery performance.
Learn how to optimize your post-purchase experience for higher retention and a quicker, more proactive customer support
Find the whole transcription of the session HERE
Romain joined Casper in New York in their early days in 2015. As a Data Analyst, he witnessed the frustration and anger of online shoppers due to delivery and believed technology and data could solve that pain. After graduating from HEC Paris in 2016, he cofounded Shipup as the CEO of the company.
Aurélien is a young French entrepreneur and the head of his first company Cheerz, created a bit less than 10 years ago after graduating from EM Lyon.
DELIVER 2020 - Online on 8 + 9 October 2020 | Europe's largest elite event in retail operations
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