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How to handle rising return volumes as consumers shift online
eCommerce is booming. Whether through preference or necessity, consumers have broken the barriers previously preventing them from shopping online and realised the vast benefits available.
Return rates can climb as high as 50% for online clothing retailers, compared to 5-10% for purchases made in stores. Retail’s new digital-led norm of high eCommerce sales will therefore naturally increase returns volumes. With the rise of next-day and even same-day delivery, consumers expect the same fast, convenient, and often free service for their returns too.
ZigZag’s Al Gerrie will explore how to get the most out of your post-purchase experience. As an expert within this field, Al will walk retailers through how to reduce the cost, friction, and waste associated with returns, building customer loyalty and satisfaction in the process.
Al has 20 years retail, logistics and ecommerce experience as a consultant to major brands. An expert in delivery & returns, technical integrations, building ecommerce fulfilment and warehousing solutions with 3PL providers.
DELIVER 2020 - Online on 8 + 9 October 2020 | Europe's largest elite event in retail operations
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