Bringing Consumer Duty to life

Bringing Consumer Duty to life

As we enter into the new year, the deadline for financial services firms to comply with the new Consumer Duty regulations is fast approaching. These rules will require most firms to make fundamental and wide-ranging changes to the way they do business - from product governance to pricing and customer support.

To bring these challenges to life, Delta Capita is hosting a webinar to discuss the major issues firms have been grappling with since the first Consumer Duty consultation was published last year. Delta Capita is a leading global managed services, technology solutions and consulting provider with a unique combination of experience in financial services and capability in technology innovation.

There are many questions to answer, such as:

• How far should you take your firm's obligations to vulnerable customers?
• What is proportionality and how can you use it to streamline your implementation?
• What management information should you capture, and how can you use it to evidence good customer outcomes?
• What technologies can firms adopt to help them address the challenges that Consumer Duty presents?

To help answer these questions, Delta Capita is joined by Saxo, a large brokerage and investment firm headquartered in Denmark, and Aveni.ai, an Edinburgh-based RegTech company whose ‘machine line of defence’ is enabling firms to reduce risk and put customers at the heart of their operations.

This engaging and interactive webinar will look at the real-life, practical steps the industry is taking to bring Consumer Duty to life; and how you can deliver lasting cultural change to meet the regulator’s demands.