Chat, Workflow, or Agent? Finding the Right AI Approach for Your Work

As AI tools become more capable, the challenge is no longer just writing a better prompt. It’s figuring out what kind of work AI should help with, how repeatable that work is, and how much autonomy actually makes sense.

In this practical session for professionals across a range of functions, you’ll learn a simple framework for deciding when to use AI as a chat tool, when to turn a task into a repeatable workflow, and when an agent may be the right fit. Through a live example, you’ll see how the same piece of work changes at each level of delegation, including where human judgment and review still matter.

About the Speaker:

Sharon Park is the founder of Common Practice, where she advises organizations on AI adoption, workflow redesign, and practical implementation. Previously, she was a founding go-to-market leader at Credal AI, helping enterprise and government teams put AI into practice. Earlier in her career, she worked at Cruise, Uber, and Goldman Sachs. She holds a BA from Harvard and an MBA from Wharton.