about-me variable
Drift invites you to their webinar

CMU | How to use Driftbot for Help: Article Lookup and Ticket Creation -- On Demand

About this webinar

Make sure your Sales Team never has to deal with a support question in chat again with Drift Bot for Help.

This new feature can be broken down into two key components – article lookup and ticket creation. When your customers chat in with their support questions, Driftbot for Help will scour your knowledge base for relevant help articles. If it doesn’t find any or the ones it does aren’t helpful, Driftbot for Help will submit a ticket to your support team on behalf of your customer.

In this webinar we'll dive into how you can give your customers a better experience and in return give your sales team more time to sell. We will cover:

  • How to connect to your knowledge base and ticketing system
  • Automatically creating Zendesk tickets within playbooks
  • Implementing Driftbot for Help to a bot flow

Hosted by

  • Team member
    T
    Drift Team Drift Customer Success Team @ Drift

    Drift connects you now with the people who are ready to buy NOW.

Drift

Drift connects you now with the people who are ready to buy NOW.

Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.