About this event
52% of consumers prefer chat but only 31% of companies offer it.
Are your customers happy with your current digital offering? Customers are demanding more from the chat channel, so it's time to demand more from your chat platform.
Join Ash Burton, an expert in customer engagement to:
- Learn about the customer migration to digital channels and current industry trends
- The impact on revenue of offering a frictionless and secure chat journey
- What to look for in a robust chat platform and finding a vendor that meets your needs
Ashley Burton, Head of Product at Eckoh, has been helping contact centers create secure, compelling interactions with their customers for over 20 years. Stay tuned until the end of this session for a Q&A with an expert.
Eckoh
Engage. Secure. Protect.We are Eckoh - the customer engagement security specialists.
We empower your business and enhance your customer engagement by providing award-winning, patented payment and data security solutions across the growing scale of social, messaging and voice channels.
