About this event
Home working is here to stay with all its benefits, but the lack of transparency over security measures in place for home working contact center agents is eroding consumer trust, according to new first-party research commissioned by Eckoh.
55% of consumers consider contact center agents who are working from home a risk to their personal privacy.
Transparency and security are important for consumer trust, with 89% stating that how companies keep their payment information is important to them, regardless of whether the agent is on-site or working from home.
78% want companies to be more open about the security measures in place to protect their data.
In this webinar we’ll outline the key findings from the research and delve deeper into the story behind these statistics, to discuss:
Following the webinar, attendees will receive a toolkit to help you confidently communicate how you secure your customers' sensitive personal information, so you can start building consumer trust and put these learnings into practice.
We are Eckoh - the customer engagement security specialists.
We empower your business and enhance your customer engagement by providing award-winning, patented payment and data security solutions across the growing scale of social, messaging and voice channels.