How to overcome consumer fears of the security threat posed by home working contact center agents

Home working is here to stay with all its benefits, but the lack of transparency over security measures in place for home working contact center agents is eroding consumer trust, according to new first-party research commissioned by Eckoh.

55% of consumers consider contact center agents who are working from home a risk to their personal privacy.

Transparency and security are important for consumer trust, with 89% stating that how companies keep their payment information is important to them, regardless of whether the agent is on-site or working from home.

78% want companies to be more open about the security measures in place to protect their data.

In this webinar we’ll outline the key findings from the research and delve deeper into the story behind these statistics, to discuss:

• How you can be more transparent with your customers about home-working agents, and the security in place to protect customer data
• How you can keep beneficial flexible working practices in place for your agents whilst building consumer trust
• The trends for the future of security in the contact center industry revealed by the data

Following the webinar, attendees will receive a toolkit to help you confidently communicate how you secure your customers' sensitive personal information, so you can start building consumer trust and put these learnings into practice.