About this event
Are slow customer support responses costing you valuable sales opportunities?
Turn every pre-sale question into faster sales – Join us on June 26th to discover how rapid pre-sales responses create buyer confidence, drive marketplace growth, and encourage purchases with eDesk Pre-sales.
What You'll Learn:
- Turning casual browsers into confident buyers
- Implementing eDesk's Pre-sales filter and AI Assist, for prioritized, personalized replies
- How Vintage Honey Pots & Wave Global use eDesk’s Pre-sales Dashboard to inform impact and strategy
- Transforming customer support into a revenue-driving engine
Speakers:
Amy Weaver, eCommerce Manager, Vintage Honey Pots
Amy Weaver has 7 years experience as the eCommerce Manager at Vintage Honey Pots. She is passionate about pre-loved items. Whether it's curating charming collectables or helping people find that perfect nostalgic piece, Amy brings passion and positivity to everything she does. When she's not organising gems for Vintage Honey Pots, you’ll find Amy outside in nature, planning the next adventure or enjoying the little things that make life sparkle.
Tom Jeffrey, Creative Director & Co-Founder, Wave
With 14 years of Retail and E-Commerce experience, Tom feels very fortunate to consolidate all his passions into being a Creative Director and co-founder of Wave. He is passionate and motivated, constantly pushing the limits for growth and brand building, and would not be able to do it without his fantastic team. He and his team specialise in online, branding, sourcing, and distribution, enabling them to deliver a beautiful product at an affordable price. Previous to Wave, Tom worked as an e-commerce director for JulesB for 10 years, growing turnover over from 200k annually to 12 million online.
Darren Heaphy, VP of Product, eDesk
Darren Heaphy is the VP of Product at eDesk. He believes in a customer centric perspective to product whilst pushing the art of the possible. Darren has over 15 years in creating and scaling products & product teams in the B2B sectors.
Register now!
Can't attend live? Recording will be provided to all registrants
Hosted by
-
Team member
Darren Heaphy VP of Product @ eDeskT
Darren Heaphy is the VP of Product at eDesk. He believes in a customer centric perspective to product whilst pushing the art of the possible. Darren has over 15 years in creating and scaling products & product teams in the B2B sectors.
-
Team member
Unni Nambiar Lead Gen Manager @ eDeskT
Specializing in strategic prospecting and accelerating pipeline growth. Passionate about connecting businesses with solutions that enhance efficiency and customer success.
-
Team member
Sarah Grady GTM Specialist @ eDeskT
Go-to-Market strategy and all things product marketing. Connecting product value to the voice of the customer.
-
Guest speaker
Amy Weaver eCommerce Manager @ Vintage Honey PotsG
Amy Weaver has 7 years experience as the eCommerce Manager at Vintage Honey Pots. She is passionate about pre-loved items. Whether it's curating charming collectables or helping people find that perfect nostalgic piece, Amy brings passion and positivity to everything she does.
-
Guest speaker
Tom Jeffrey Creative Director & Co-founder @ WaveG
With 14 years of Retail and E-Commerce experience, Tom feels very fortunate to consolidate all his passions into being a Creative Director and co-founder of Wave. He is passionate and motivated, constantly pushing the limits for growth and brand building, and would not be able to do it without his fantastic team. He and his team specialise in online, branding, sourcing, and distribution, enabling them to deliver a beautiful product at an affordable price. Previous to Wave, Tom worked as an e-commerce director for JulesB for 10 years, growing turnover over from 200k annually to 12 million online.
eDesk
Happier customers, wherever you sell.eDesk is an AI-powered helpdesk where eCommerce businesses can manage their customer communication channels inside a single smart inbox (no-code integrations with 300+ marketplaces, webstores, email, social media, and more) and automate up to 40% of tasks for increased productivity and cost savings.
