Is your D365 Support Setup working for you?

Join our free 45-minute diagnostic session for operations and business leaders running Dynamics 365.

👨‍💻ABOUT THIS WEBINAR

Most organisations running Dynamics 365 have a support partner. Very few have a support model.

The difference between the two is where most D365 operational frustration lives and most leaders only discover the gap when something goes wrong.

In this session, we walk through the D365 Support Scorecard: a 14-question diagnostic across four areas of support maturity that gives you an honest picture of where your setup actually stands, not where you assume it does.

Whether you are managing an existing support arrangement, reviewing your partner at renewal, or simply asking whether you are getting the right value from your D365 investment, this session gives you the framework and language to answer that question clearly.

🧑‍🎓WHAT YOU WILL LEARN

• How to assess your D365 support model across four maturity pillars: responsiveness, governance, proactivity, and future readiness
• Where your organisation sits on the support maturity curve, from reactive to fully integrated
• What the highest-impact gaps look like in practice, with two real-world scenarios
• What a structured Support Operating Model contains and what it takes to build one
• How to use the D365 Support Scorecard to benchmark your setup and start a structured improvement conversation

📚AGENDA

🔷Identify signs that your Support is reactive

🔷Why D365 support fails

🔷Introducing the D365 Support Scorecard and its four pillars

🔷Live poll – audience self assessment

🔷Walking the maturity curve

🔷Q&A and next steps

🧑‍🏫WHO SHOULD ATTEND

This session is designed for:

• Any leader who suspects their current support model is reactive but has not had a structured way to confirm or quantify it
• IT and operations leaders responsible for Dynamics 365 environments
• Business leaders responsible for todays Managed Service performance on D365 instances

You do not need to come with a specific problem. The diagnostic will surface where the gaps are.

PRESENTED BY

Christian Galonska-Fernandez Director of Support Services.

At ERP Advisors Christian works with project-based organisations across the globe to design and govern high-performing Dynamics 365 support models. His advisory work sits at the intersection of operational governance, release readiness, and long-term ERP value, helping leaders move from reactive support to structured, proactive models that scale with their business.