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Crafting Exceptional Customer Experiences through Ecosystems

About this event

πŸ” Dive deep into the evolution of customer experiences and the pivotal role of ecosystems in shaping our future with renowned speaker Peter Van Hees.

✨ Highlights of the Session:

- Explore the challenges and abundance of choice in the digital realm

- Discover the changing dynamics of retail and experiential shopping

- Address fundamental life challenges through improved customer experiences

- Introduce the concept of ecosystems as interconnected marketplaces

- Be inspired to foster partnerships and craft exceptional customer experiences

πŸ“Œ Don't miss this opportunity to gain insights into the future of customer experiences and the ecosystem movement. Reserve your spot now!

Hosted by

  • Guest speaker
    G
    Peter Van Hees Innovation Manager - Ecosystems Team @ KBC Bank Belgium

    Peter Van Hees is an accomplished professional with a diverse background in technology and business. With a bachelor’s degree in computer science, he started his career as a security software engineer. Peter’s journey progressed into management roles, where he led teams and fostered a collaborative work environment to achieve exceptional outcomes. He thrives on challenging projects that involve uncertainty, embracing the opportunity to find innovative solutions. As an entrepreneur, Peter co-founded multiple startups, driving their strategic direction and facilitating rapid growth while introducing groundbreaking products that gained significant market recognition. Currently, at KBC, Peter is responsible for bringing the ecosystems strategy to reality. With his extensive experience and expertise, he is leading the effort to build a network of businesses that deliver customer value.

  • Team member
    T
    Laurent Lamblin Head of Concepts @ everyoneINVESTED

    With 20+ years in wealth management, Laurent, as an Innovation Manager, launched unique products boosting KBC's investment reach. Now at everyoneINVESTED, KBC's tech spin-off, he's key in smartly channeling KBC's investment expertise, aiding firms in enhancing their digital investment operations.

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