About this event
The future of exceptional experiences starts with the people behind them.
Across industries, organisations are facing similar challenges: changing employee expectations, talent retention, operational complexity, administrative workloads and the rapid adoption of AI and technology.
Hospitality offers a particularly interesting lens into these challenges because its success depends so heavily on the people delivering the customer experience.
In celebration of World Tourism Day 2026, this fireside chat brings together two hospitality HR leaders and a Factorial representative to explore what organisations can learn from the hospitality sector about people, employee experience, workforce management, technology and AI.
The conversation will move beyond the traditional HR and IT discussion to explore one fundamental question:
Can organisations consistently deliver exceptional customer experiences without creating exceptional employee experience?
Hosted by
Factorial provides all-in-one HR software solutions that automate and centralize administrative tasks, empowering businesses to focus on growth and efficiency worldwide.
