Effective Complaint Management: A Guide to Resolution

Hosted by

• External speaker
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  Mario Maldonado Auditor @ Financial Services Commission

  Mario Maldonado joined the Belize Financial Services Commission as an Auditor in October 2023. With three years of experience in public accounting, he specializes in evaluating financial solvency, assessing prudential controls, and conducting regulatory and desk-based monitoring for licensees and registrants. Mario is committed to ensuring compliance and fostering transparency within the non-banking financial sector.

• Team member
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  Ariel Muschamp

  Ariel Muschamp has been serving as an Examiner at the Financial Services Commission (FSC) since 2023. Holding an honours degree in Paralegal Studies, she is dedicated to safeguarding the integrity of FSC’s financial sector. With a strong commitment to regulatory compliance and financial oversight, Ariel plays a pivotal role in promoting transparency and accountability within the industry. Her extensive expertise, unwavering dedication, and meticulous attention to detail significantly contribute to the FSC’s mission of fostering a secure and well-regulated financial environment.

• Team member
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  Rochelle McFadzean

  Rochelle McFadzean has served as Assistant Director of Compliance at the FSC since November 2019, overseeing regulation and supervision of the non-bank financial sector. She holds an MBA in Finance and is a Certified Anti-Money Laundering and Financial Crimes Prevention Professional.

• Team member
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  Donovan Young

  Donovan Young has been a key member of the FSC since 2016, joining as a Complaints Officer within the financial sector division. Over the years, he has served in multiple capacities across the Commission, including roles within the Licensing Department and the Enforcement Department. In his current role, he focuses on assessing prudential controls and conducting both regulatory and desk-based monitoring of licensees and registrants. He is tasked with the ongoing supervision of his assigned portfolio to ensure compliance with relevant laws, regulations, and best practices as set out by the Commission. With a strong commitment to promoting transparency, accountability, and compliance, he plays a pivotal role in upholding the integrity of Belize’s financial sector. His extensive expertise, attention to detail, and dedication to regulatory excellence continue to support the FSC’s mission of fostering a secure and well-regulated financial environment.

• Team member
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  Sharlene Jones

  The Director of Compliance at the Financial Services Commission of Belize leads the Compliance Department in the regulation and supervision of licensees and registrants to ensure their compliance with the Commission’s rules, directives, regulations, and applicable legislation. A professional in the financial services industry for 30 years, she is a Certified Regulatory Anti-Money Laundering, Countering the Financing of Terrorism, Countering the Financing of Proliferation & Financial Crimes Professional, and a Certified Anti-Money Laundering Specialist.