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Forefront Events invites you to their event

Driving Customer Centric Transformation in Insurance

About this event

Due to the expanding opportunities presented by technology advances, increasing customer expectations and innovative challenger brands entering the market, the insurance industry is transforming from a product-centric to a customer-centric industry.

Bringing together Digital, Claims & Underwriting leaders, this panel will discuss some of the unique challenges insurers face, unpack the changes in the sector and discuss how Insurers can strive to become truly customer centric.

You'll learn how to leverage innovations in digital technology, how to increase customer loyalty by providing an exceptional experience and how to embrace innovation, disruption and change across your organisation.

Key speakers

Dennis Woolett, Head of Underwriting Operations, TAL

Poppy Foxton, Head of Claims, Honan

Tetiana George, Strategy & Operations, Head of Claims, Blue Zebra

Nick Smith, Vice President and General Manager, Asia Pacific, Smart Communications

Hosted by

  • Guest speaker
    PF G
    Poppy Foxton Head of Claims @ Honan

  • Guest speaker
    TG G
    Tetiana George Strategy & Operations, Head of Claims @ Blue Zebra

  • Guest speaker
    NS G
    Nick Smith Vice President and General Manager APAC @ Smart Communications

  • Guest speaker
    DW G
    Dennis Woollett Head of Underwriting Operations @ TAL