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Masters of Workforce - Episode 2 - Four Seasons & Park Plaza x Fourth: How hotels engage employees to drive memorable guest experiences

About 45 minutes

About this event

Masters of Workforce - Episode 2

It's no secret that the quality of your employee's experience directly impacts the guest experience.

Join us for an insightful webinar featuring experts from Four Seasons and Park Plaza, who share their strategies for creating unforgettable guest experiences by prioritising their workforce.

In this episode of 'Masters of Workforce' we will delve into the following topics:

  • Evolving guest expectations: Explore how guest expectations are changing and the new demands placed on your workforce to meet these evolving needs.
  • Solutions for an understaffed workforce: Discover strategies and initiatives that enable you to continue exceeding customer expectations, even in the face of staffing challenges.
  • Leveraging tech: Learn how technology plays a pivotal role in modern recruitment and talent retention, empowering your team to thrive.

Watch on-demand.

Hosted by

  • Guest speaker
    G
    Mathias Cocuron Regional Director of Finance @ Four Seasons

  • Guest speaker
    G
    Elsa Millansky Director of People & HR Technology @ Park Plaza

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