About this webinar
Twenty-twenty has been a year of disruption for businesses across the globe. The recent pandemic has been one of the biggest catalysts for the shift in strategy and transformation approach for the businesses. The Financial services industry which is usually recognised as a pioneer of innovations that keeps the industry ahead of the rest, has also suffered setbacks due to the pandemic. It is worthwhile to understand how the customer expectations are changing and how businesses need to transform to effectively serve this new era of consumers.
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Gaurav has over 20 years of experience spanning across BFSI. In his current role, he is responsible for driving Renewal collection, Persistency metrics & CX for the organisation. This includes managing digital assets for CX at various touch points for customer engagement.
Jason is an experienced GM, having held a range of VP and COO roles in some of the world’s largest Contact Centre’s. Since joining Westpac NZ, Jason has led a successful transformation programme migrating off a legacy telephony platform to Genesys Cloud.
Experienced Business Consultant and Leader with a focus on working with customers to help them achieve their technology, customer experience and employee goals. Passionate about the alignment between people and technology in order to simplify work and achieve better outcomes.
FST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.
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