About this event
Improving Internal Processes to Deliver Greater Customer and Citizen Outcomes
This panel discussion will explore how government agencies are optimizing internal processes with the end-user in mind to improve citizen and customer services. We will also examine:
- What does citizen and customer-centricity truly mean for organisation-wide culture, processes, and leadership?
- Can you establish a strong workplace culture through well designed processes?
- How do you empower teams for ownership of driving better delivery of community services?
- How have Western Australian public service departments evolved processes without disrupting workflows?
Julia Burns, Executive Director, South Metropolitan TAFE
Tim Leen, Acting Executive Director Transformation, South Metropolitan Health Service
Shaun Walsh, Director, Information System, Strategy and Engagement, Department of Communities
Chris Ben, Senior Solution Engineer, Nintex
Hosted by
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Team member
Henna Qaiser Senior Conference Producer @ FST GovernmentHQ T
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Guest speaker
Julia Burns Executive Director @ South Metropolitan TAFEJB G
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Guest speaker
Tim Leen Acting Executive Director Transformation @ South Metropolitan Health ServiceTL G
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Guest speaker
Chris Ben Senior Solution Engineer @ NintexG
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Guest speaker
Judith Stewart Executive Director, Strategy, Policy and Planning @ Department of Health WAJS G
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Guest speaker
Shaun Walsh Director, Information System, Strategy and Engagement @ Department of CommunitiesG
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Guest speaker
Katarina Ruszczyk Former Director - Digital Transformation @ NSW Department of Customer ServiceG
FST Media
where the market meetsFST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.
