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Improving Internal Processes to Deliver Greater CX and Citizen Outcomes- FSTGov WA Digital Discussions

About this event

Improving Internal Processes to Deliver Greater Customer and Citizen Outcomes

This panel discussion will explore how government agencies are optimizing internal processes with the end-user in mind to improve citizen and customer services. We will also examine:

  • What does citizen and customer-centricity truly mean for organisation-wide culture, processes, and leadership?​​​​​​​
  • Can you establish a strong workplace culture through well designed processes?
  • How do you empower teams for ownership of driving better delivery of community services?
  • How have Western Australian public service departments evolved processes without disrupting workflows?

Julia Burns, Executive Director, South Metropolitan TAFE

Tim Leen, Acting Executive Director Transformation, South Metropolitan Health Service

Shaun Walsh, Director, Information System, Strategy and Engagement, Department of Communities

Chris Ben, Senior Solution Engineer, Nintex

Hosted by

  • Team member
    HQ T
    Henna Qaiser Senior Conference Producer @ FST Government

  • Guest speaker
    JB G
    Julia Burns Executive Director @ South Metropolitan TAFE

  • Guest speaker
    TL G
    Tim Leen Acting Executive Director Transformation @ South Metropolitan Health Service

  • Guest speaker
    G
    Chris Ben Senior Solution Engineer @ Nintex

  • Guest speaker
    JS G
    Judith Stewart Executive Director, Strategy, Policy and Planning @ Department of Health WA

  • Guest speaker
    G
    Shaun Walsh Director, Information System, Strategy and Engagement @ Department of Communities

  • Guest speaker
    G
    Katarina Ruszczyk Former Director - Digital Transformation @ NSW Department of Customer Service

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