Delivering for the Citizen: Improving Customer-centricity & Governance through Process Excellence

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  Natasha Lamont Director, Business Engagement, Digital Design & Enterprise Architecture @ Queensland Police Service

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  Jeremy Janes Chief Information Officer @ Queensland Building and Construction Commission

  Jeremy is currently Chief Information Officer at one of the largest regulatory authorities in Queensland, the Queensland Building and Construction Commission. Jeremy’s career has spanned 30 years of enabling digital enterprises across multiple markets both within government and commercially. He has worked within legal services for the Family Court and for a national law firm, within health and aged care for a national aged care provider, within financial services for a national credit union and central bank and most recently within government across international markets working for Queensland’s trade and investment authority. During this time he has advocated strongly for innovative approaches to business practices through the practical and relevant use of technology, seen the focus shift from device to applications to data and most recently to people. Throughout his time within Information and Technology, Jeremy has provided opportunities for his teams to shine and add value to ev...

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  Greg Watts Chief Digital Officer @ Residential Tenancies Authority

  Greg Watts leads the RTA’s Digital Business Centre, which supports the RTA’s business systems, standard operating environments and applications, maintains records, and provides business intelligence to facilitate strategic direction and corporate decision making. Greg is an experienced information and communication technology (ICT) executive with proven success in leading a range of digital and business transformation projects and programs. For more than two decades, Greg has led and partnered with expert, multidisciplinary teams to deliver business outcomes through digital strategy and governance, cyber security, enterprise architecture, cloud transformation, high-availability systems, and vendor and business applications management. Greg hols a Master of Business Administration, Bachelor of Commerce and is a Graduate Member of the Australian Institute of Company Directors.

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  Nicola Doumany Executive Director Community Justice Services @ Department of Justice and Attorney-General

  Nicola Doumany is the Executive Director of Community Justice Services, Department of Justice and Attorney-General. Nicola has held various leadership roles in both Commonwealth and State governments, administering legislation, promoting human rights and delivering quality client services including leading the establishment of Victim Assist Queensland. Nicola is responsible for six community justice agencies within the department including Blue Card Services’ business transformation projects. Nicola is a proud recipient of the Public Service Medal and has worked with the Queensland Government for close to 25 years.

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  Thomas Kohlenbach Senior Product Specialist @ Nintex

  An enthusiastic and passionate business improvement advocate, with a proven track record of decreasing operational costs and driving cultural change, I have over 12 years’ experience implementing continuous improvement (Lean - Kaizen – Six Sigma) initiatives, change management, and system integration across the automotive and financial services industries. Today I enjoy supporting client organisations implement governance structures and business process management (BPM) to drive organizational excellence spanning industries such as education, local government, logistics, IT/Telecommunications, Insurance and Financial Services around the globe. This will enable you to find the right people for your village to get started on your digital transformation journey.

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  Anne Lawrence Head of Industry Advancement, Economic Development @ Moreton Bay Regional Council

  Currently Head of Industry Advancement at Moreton Bay Council, Anne leads an economic development team that supports the growth and prosperity of that region’s 30,000 businesses as well as helps accelerate the economic impact of significant infrastructure investments. With a passion for and track record in supporting innovation ecosystems, prior to her time at Moreton Bay Anne helped the Sunshine Coast achieve over 65% growth in their innovation ecosystem when leading the implementation of their economic development strategy. Prior to working in local government, Anne held a variety of senior roles with private enterprise and with CSIRO, as well as successfully creating two businesses of her own.