Gen Z to Seniors: eKYC to Connect with Customers Simply and Seamlessly across Multi-Generations

Digital transformation has been a buzzword for the last few years, as an increasing number of consumers demand online experiences. The COVID-19 pandemic has not only accelerated the trend of digitisation but has also shown us that traditional methods of conducting business with face to face meetings are no longer a reality. 

The social distancing guidelines imposed to slow the virus’ spread have left organisations with no choice but to incorporate digital verification solutions to securely onboard multi-generational customers from digitally-savvy Gen Z and millennials to less digitally-savvy seniors. As a result, businesses of all sizes need to rapidly adapt their onboarding systems to incorporate digital solutions that lay emphasis on simplicity, user experience, speed and accuracy. 

Join Albert van Wyk, Regional Director ANZ, GBG to discuss how organisations can navigate challenges associated with digitally verifying multi-generational customers, including facial variations related to age progression and lifestyle choices.

We will explore how organisations seeking faster and secure digital on-boarding as well as a more intuitive user experience can harness the benefits of multi factor verification from biometric to document and data match. We assess the advantages of a multi-layered approach converging optical character recognition (OCR), liveness detection and document authentication in a straight-through process. 

The following areas will be covered:

• What organisations are looking for in an effective digital verification system (Albert to discuss use cases)

• How to grow digital customer acquisition and create delight in online experiences in the COVID-19 era

• The most challenging types of personas to onboard and verify

• Live demo of an integrated biometric, document and data identity verification process