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FST Media invites you to their webinar

Harnessing Technology to Transform the Australian Public Sector to Adapt to the New Normal

About this webinar

As the COVID pandemic has hit our global and local economies over the past months, government departments have had to respond  quickly to adapt to new ways of doing things. Remote workforces, digital customer service, cost concerns, cyber security, risk reduction, contactless ways of interacting have all risen to the top in priorities both throughout,  and as we look towards the road ahead post COVID-19. Disruption of this magnitude has lead to fast-tracking transformation initiatives This session will address the key topics and share insights and challenges faced over the past months; as well as several transformational response tactics to come out the other side of COVID-19 into the New Normal as faster and more effective ways to operate and serve.

Topics will cover:

  • The new normal and role of technology: how are public sector organizations adapting?
  • The convergence of Citizen and employee end user experience 
  • Shifting from physical to virtual: using analytics, big data and to shift securely and cost-effectively?
  • Using automation and AI to respond to heightened security concerns as systems become more exposed  
  • Contactless ways of working and transacting during and post a COVID Pandemic world
  • The role of cognitive technology including virtual agents
  • How ‘platforms’ are simplifying the challenge and speeding the response effort 

Hosted by

  • Guest speaker
    MB G
    Martin Braithwaite General Manager IT Operations Australia & New Zealand @ NEC Australia

  • Guest speaker
    Sherrie Killiby Director- Digital Customer Information Services @ Transport for NSW

  • Guest speaker
    Paul Cooper

  • Guest speaker
    SF G
    Stuart Fleetwood Director IT Operations Sales APAC @ BMC Software

  • Guest speaker
    Kathryn Green Director Digital Technology & Chief Information Officer @ Australian Radiation Protection and Nuclear Safety Agency

FST Media

FST Media produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.