About this event
As the COVID pandemic has hit our global and local economies over the past months, government departments have had to respond quickly to adapt to new ways of doing things. Remote workforces, digital customer service, cost concerns, cyber security, risk reduction, contactless ways of interacting have all risen to the top in priorities both throughout, and as we look towards the road ahead post COVID-19. Disruption of this magnitude has lead to fast-tracking transformation initiatives This session will address the key topics and share insights and challenges faced over the past months; as well as several transformational response tactics to come out the other side of COVID-19 into the New Normal as faster and more effective ways to operate and serve.
Topics will cover:
- The new normal and role of technology: how are public sector organizations adapting?
- The convergence of Citizen and employee end user experience
- Shifting from physical to virtual: using analytics, big data and to shift securely and cost-effectively?
- Using automation and AI to respond to heightened security concerns as systems become more exposed
- Contactless ways of working and transacting during and post a COVID Pandemic world
- The role of cognitive technology including virtual agents
- How ‘platforms’ are simplifying the challenge and speeding the response effort
Hosted by
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Guest speaker
Stuart Fleetwood Director IT Operations Sales APAC @ BMC SoftwareG
Stuart Fleetwood leads BMC’s Service Operations business unit across BMC’s Asia Pacific operations. He is responsibilities include sales, product management and customer engagement for the operations solutions, including both on premise and SaaS based offerings.
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Guest speaker
Sherrie Killiby Director- Digital Customer Information Services @ Transport for NSWG
Sherrie is the Director of the Digital Customer Information Services team at Transport for NSW. In her nine years with Transport, Sherrie has championed the revolution of mobile-first, responsive, quality digital customer information products, including the flagship website transportnsw.info, Opal Travel App, Transport Virtual Assistant and Bots, Innovation and Open Data and other transport apps. Sherrie’s passion centres around producing genuinely useful digital customer information – which she has also delivered for Canon, the Cancer Council Australia, Jaguar, Coca Cola and ING DIRECT.
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Guest speaker
Martin Braithwaite General Manager IT Operations Australia & New Zealand @ NEC AustraliaG
During my 25 years of being in different management roles I have learnt the importance of working for the team and not expecting the team to work for me. My role is as a mentor and adviser, giving strategic direction and helping the team embrace change. I put more importance on EQ than IQ and believe that innovation is an evolutionary process that does not have an end. The biggest risk to a company is not taking any risks as only the bold will survive with the velocity of change that is occurring within our industry. I am passionate about educating myself on the changes that the digital economy are bringing to our industries and how we will meet the challenges associated with these fundamental changes to business direction. Specialties: - Digital Transformations - Leadership mentoring - Strategic planning - Organisational Change Management - Planning and managing major transition projects - Major bid strategic and planning management - Implementing Business Intelligence strategies
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Guest speaker
Paul CooperG
As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He has a unique blend of insights from his experience in medical research, IT, business consulting and digital marketing. Most recently Paul was Acting Director Digital Health for Department of Health & Human Services (Vic). Paul obtained a Ph.D at the Walter and Eliza Hall Institute of Medical Research (Melb. Uni), and subsequently a Grad. Dip. Business (Organisational Development) at RMIT University. He has many years of leadership experience including as MD of a UK consulting firm. He is a confident and accomplished leader, presenter and facilitator and has been widely engaged by clients for executive and board level consultancy. Paul brings his energy and talents in eHealth, digital innovat...
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Guest speaker
Kathryn Green Director Digital Technology & Chief Information Officer @ Australian Radiation Protection and Nuclear Safety AgencyG
Kathryn Green is an Executive MBA qualified and technically certified career professional with a passion for delivering great business solutions while consistently striving for an exceptional customer experience. Kathryn is currently the Director of Digital Technology, CIO & CISO at ARPANSA, Australia’s peak body for radiation protection and nuclear safety, having recently completed a tenure as Head of the Corporate Office for the agency. Her career spans the successful management of diverse teams and delivery of a broad range of complex technology solutions in Federal government, Local government, insurance, legal, small business and telecommunications sectors. The combination of technical expertise with business acumen and strong people-focus enables her to bring a unique blend of these attributes to successfully achieve Digital and business transformation. Kathryn has established ARPANSA’s first Digital Strategy and is guiding the agency through the digital transformation journey...
FST Media
where the market meetsFST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.
