About this event
Grappling with legacy systems, multi-party processes increasing cost, time to process and data fragmentation across the enterprise continues to impede banks’ digital transformation initiatives and risk obligations.
All while trying to hyper-personalise services, there is a need to increase speed, improve accuracy, and provide scalability in order to get to this point. Streamlining front-to-back data flows and deploying data analytics will remain prerequisites to achieve these desired efficiencies.
Join us as we discuss how to streamline data flows and operations with automation and restructure for optimal service delivery with ServiceNow’s Financial Services Operations. Hear the stories on how Lloyds Bank and Kiwibank have started to streamline data flows and operations with automation and restructure for optimal service delivery without increasing risk.
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Elisha Harrington is an Evangelist on the Innovation team at ServiceNow. In her role, Elisha is laser focused on the future of work, digital transformation, and the power of intelligent systems. As a thought leader in operational improvement and innovation, she is responsible for all efforts to evangelize the transformative world of work for enterprise customers in the Asian-Pacific region. Elisha is helping customers re-imagine the possible and solve important problems to create stunning change.
Nathan is a Senior Product Lead at Kiwibank, leading the implementation of ServiceNow across the organisation. Nathan specialises in Enterprise Service Management, and has a deep understanding of how technology can support the employee experience (EX), along with the endless opportunities for digitisation and improvement. Nathan has a consulting background, having being part of numerous ServiceNow implementations throughout Asia Pacific, and has also worked in FinTech giving him exposure to many financial services organisations.
Matthew leads ServiceNow Financial Services business in APJ. Previously, Matthew has held senior executive positions at SAP, Sybase, Blackberry, as well as Fintech & high growth companies such as Creative Media Works (BBM) and Mobile365. With 25+ years of Executive Management, Sales, Marketing, Operations, Delivery and Product experience across complex Cloud enterprise software solutions and mobile & digital technologies in Financial Services on both the consumer and software side, he brings a unique viewpoint to this discussion.
FST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.