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Modernising Government Agencies: Delivering Frictionless User Experiences- FSTGov AUS Digital Discussion

About this event

*Should you not be able to attend, we will send you the recording following the session*

This panel discussion will explore how agencies are improving employee engagement, customer experiences, and reducing friction for their frontlines. We will also discuss the importance of:

  • Simplifying user experiences whilst maintaining security
  • Reducing friction with identity and access management across disparate work environments
  • Modernising and safely transitioning to efficient, centralised and integrated cloud platforms
  • Keeping a safe and seamlessly connected secure workforce


  • Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Services


  • Melissa Bennett, A/g First Assistant Secretary, Identity and Biometrics Division, National Resilience and Cyber Security Group, Department of Home Affairs
  • Sharni Allen, Director of Digital Government, Department of Customer Service NSW
  • Ian Robinson, Chief Information Officer, WaterNSW
  • Hank Clark, Consultant, CSO Group

Hosted by

  • Guest speaker
    Hank Clark Chief Operating Officer @ CSO Group

    Hank is strong leader with a track record in client delivery excellence, creativity and transformation. He takes a pragmatic approach to enabling client outcomes, building strong internal and client relationships based on trust, active engagement and quality delivery

  • Guest speaker
    Ian Robinson Chief Information Officer @ WaterNSW

  • Guest speaker
    Paul Cooper

    As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He ha...

  • Guest speaker
    SA G
    Sharni Allen Director of Digital Government @ Department of Customer Service NSW

  • Guest speaker
    Melissa Bennett A/g First Assistant Secretary, Identity & Biometrics Division, National Resilience & Cyber Security @ Department of Home Affairs

    Mel Bennett has over 20 years’ experience in public administration working in the Australian Customs Service, the Department of Immigration and Border Protection and the Department of Home Affairs.

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