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Modernising Government Agencies: Delivering Frictionless User Experiences - FSTGov NZ Digital Discussion

About this event

This panel discussion will explore how agencies are improving employee engagement, customer experiences, and reducing friction for their frontlines. We will also discuss the importance of:

  • Simplifying user experiences whilst maintaining security
  • Reducing friction with identity and access management across disparate work environments
  • Modernising and safely transitioning to efficient, centralised and integrated cloud platforms
  • Keeping a safe and seamlessly connected secure workforce


  • Paul Cooper, Former A/Director, Digital Health, Department of Health and Human Services


  • Bill Moses, Chief Information Officer, Public Service Commission
  • Aaron Jordan, Chief Digital Officer, Land Information New Zealand (LINZ)
  • Leigh Doddy, Principal Sales Engineer, Okta

Hosted by

  • Guest speaker
    Bill Moses Chief Information Officer @ Public Service Commission

  • Guest speaker
    Leigh Doddy Principal Sales Engineer @ Okta

    Leigh has been in the business of technology and data security for over 22 years. He has spoken to many people across the world around what security and identity can do for their business. Previously, Leigh spent 14 years with IBM Security, 5 years with Oracle Security before joining Okta

  • Guest speaker
    Paul Cooper

    As an independent consultant, Paul specialises in strategic advisory services aimed at helping organisations make the most effective use of information and digital capabilities. He also lectures and researches with Deakin University and Epworth Healthcare in the field of Health Informatics. He has a unique blend of insights from his experience in medical research, IT, business consulting and digital marketing. Most recently Paul was Acting Director Digital Health for Department of Health & Human Services (Vic). Paul obtained a Ph.D at the Walter and Eliza Hall Institute of Medical Research (Melb. Uni), and subsequently a Grad. Dip. Business (Organisational Development) at RMIT University. He has many years of leadership experience including as MD of a UK consulting firm. He is a confident and accomplished leader, presenter and facilitator and has been widely engaged by clients for executive and board level consultancy. Paul brings his energy and talents in eHealth, digital innovat...

  • Guest speaker
    Aaron Jordan Chief Digital Officer @ , Land Information New Zealand (LINZ)

    As the Chief Digital Officer at Land Information New Zealand (LINZ), Aaron supports LINZ to navigate the future, from influencing our mindsets and the way we work, to how we experiment and invest in capabilities, technology and data. After training as Surveyor, Aaron first began working for LINZ 18 years ago, and spent time working in Switzerland and Australia between 2007 and 2012 leading software development teams and running a small start-up, before returning back to LINZ. Aaron has held a number of roles at LINZ across various domains, including Geodesy (or Positioning), Topographic Mapping, and Property Information. Most recently, as the Senior Responsible Officer, Aaron led LINZ’s Survey and Title Enhancement Programme to rebuild the aging Landonline system that underpins Property Rights in New Zealand. This included establishing an enduring in-house development and change capability that uses DevOps and Scaled Agile approaches, one of the first of its kind in NZ Government.

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